Customer Satisfaction Survey

Dear Sir/Madam,

Thank you for shopping with us.

We would like to invite you to take a few minutes of your time for completing the following survey.Your opinion is very important to us, since it helps us improving our service and offering you a more pleasurable shopping experience. After this survey is completed, you will be granted 30 Banggood points which will automatically be added to your account.

You can check your points balance in My Points.

Thank you for your time and cooperation.

Best regards,

Banggood Team

  • 1Overall, how satisfied are you with your shopping experience on Banggood.com?

  • 2Which factor(s) motivated you to shop on Banggood.com?

    A.Low prices

    B.Good quality of products

    C.Fast and/or free shipping

    D.Reliable return policies

    E.Professional customer servic

  • 3How satisfied are you with the product you purchased based on the following criteria?

    Overall quality

    Cost effectiveness

    Using experience

    Clarity of manual and instructions

  • 4How satisfied are you with our warranties and return/refund process?

  • 5Overall, how would you rate the quality of customer service on Banggood.com?

  • 6How do you prefer to contact our customer service for assistance?

    A.By phone

    B.By e-mail

    C.On Facebook, Twitter and other social media

    D.By live chat

    E.None of these or I have not contacted your customer service yet

  • 7How likely are to you to purchase on Banggood.com again?

  • 8Which areas should Banggood.com urgently improve in the near future? (Multiple choice)

    A.Payment security

    B.Website UI design

    C.Products quality

    D.Packaging

    E.Logistics and tracking